After we have met and you have chosen us to care for your pets,
we typically schedule the first visits if you have the specific dates
and times needed. Going forward, we prefer that you schedule
your own visits using our online scheduling system, Leash Time.
You will receive an email with your log in information from us at the time the consultation is set up, or soon after. Once you get signed in, you can add all the information needed for us to care for your pets exactly how you wish them to be cared for.
By you scheduling your own visits, you are assured that the dates and times you need are added correctly. After we get a schedule request, we approve it, send you confirmation email it has been approved, and send a seperate email with the invoice.
We prefer schedule requests to be received with AT LEAST 14 day notice. This ensures we have slots available and can cover the visits needed. We do accept schedules received with less notice, but may not always be able to honor the request. If you do schedule less than 14 days in advance, you MUST text us to ask if we are available so we can let you know yes or no.
Please schedule adequate time to provide the services requested. If your pet or home needs more time then scheduled, it will be added as needed and billed to you. At the initial consultation we discuss the amount of time that will typically be needed for what you wish done at each visit.
If you are not computer savvy and unable to use our scheduler, you can email or text the specific days and times you need and we will schedule them for you. This way, we have in "writing" what you requested so there is never a mix up or confusion as to what dates and times are needed.