Pet Services and Policies
In Our Minds, Pets are People too!

For More Information Call or Email Us
Email: Julie@1st-rate-pet.com
Phone: 352-566-7817 (message phone, no texts)

We offer services designed to support pets, people and the planet. 
Pets are family too, and we strive to provide loving care for them as if they were our own. 


Tell us about your pet sitting needs
Send us your information below and we will be in touch! 
Dates needed for visits
Number and types of pets
Service Area Map

The area in the blue circle is our primary coverage area. 
However, even if you are outside of the circle, 
we can still help so don't hesitate to contact us! 
 
After we talk, if we aren't a good fit, 
we are happy to refer you to another pet sitter. 



Complementary Pet Care Consultation  
30-90 minutes
 

We care for your pets in their own home. Staying in their own home is often the best option for most pets as it alleviates the stress of being in an unfamiliar place without you. By having us come to you, your pets stay happy and comfortable at their own home, in their own familiar surroundings. 

Before we can provide care for your pets, we MUST come to your house and meet them prior to the first visit. This allows you to give us details about their care, and for them to get our "scent" and know we are invited into your home.

At this visit we meet you and your pets and make sure we are a good fit for your pet sitting needs. We complete the necessary paperwork, answer any questions, get keys or other entry information (door codes, garage codes, etc) and tour the home to see where all of the pet "stuff" is. We take detailed notes on the instructions you give us regarding each pet's car


Value Visit - $16 (**plus mileage if over 10 miles from us)
5-15 minutes
Our shortest visit option.  
This is plenty of time to take care of cats.
The time allows for litter scooping, filling food/water and a little bit of love and cuddles if the kitty is in the mood! 
This is also a good visit option for a quick potty break and feeding for dogs who don't need a lot of exercise and interaction.  
Many of our dog customers who need multiple visits use the value visits for non-feeding times as a quick potty and interaction.
This visit allows enough time for other pets that don't need a lot of interaction, such as chickens, caged birds or small mammals, reptiles and fish.
 
Regular Visit - $20 (**plus mileage if over 10 miles from us)
20-30 minutes
Our most popular visit
This is the ideal length of time for multiple pet households that have a simple feeding routine and allows for some time to interact with the pets as well.
It is also great for more active dogs who need more yard time or a longer walk to burn off some energy, and for not active dogs who just want a lot of cuddle and interaction time. 
Some of our customers have cats who need insulin but need to eat first before the shot. This extra time allows us to "coerce" kitty to eat if necessary and still be able to give the shot without going past the allotted time.

 




 
Pet Taxi Service   
We love to chauffer your pets around town!
When you aren't able to take your dog to the vet, groomer or boarding facility, we can do it for you. 
One way: $30.00
 Minimum Charge $30.00 (No gas fee charge, within 10 mile radius)   
Additional travel fee if over 10 miles = $1.00 per mile

Round Trip: $50.00 plus time waiting
 Minimum Charge $50.00 (No gas fee charge within 10 mile radius)   
Additional travel charged if over 10 miles = $1.00 per mile
Wait time charged at $5.00 in 15 minute increments   •  Time begins and ends at drop off site   •  Round Trip must be continuous meaning driver will wait until your appointment is completed and complete the round trip service. 

**** Additional surcharge fees may apply. (such as toll fees, parking fees, etc)






General Policies

Refunds and Cancellations:

We do not offer refunds except in the rarest of occasions, but are happy to give you credit for future visits.   

Cancellations: 

Holidays – Payment in full is charged  
0-48 Hrs – Payment in full is charged  
2-7 Days – 20% of service total is due (80% credit towards future visits)

Holidays:  

 An extra $10 per visit is charged for the following holidays: 
New Years Eve/Day
Memorial Day
Independence Day
Labor Day
Thanksgiving/Thursday & Friday
Christmas Eve/Day

Payments:
All payments due prior to the first date of service. Can be paid by check, cash or using debit/credit/PayPal. 

When you schedule visits, we will approve the schedule and send you a separate email with invoice attached. You can pay online using the link in the email, or leave cash or check for us at your home so we can pick it up at the first visit. 

Mileage fee:
If you are out of our 10 mile zone of service area, we may still be able to do your visits, but there will be a $10 per visit mileage fee to cover the extra travel time and gas costs.